Terms & Conditions
Welcome to SIGR Mens Skincare ApS. Our products and services to you are subject to the terms and conditions set in the following agreement.
When you shop at www.sigr.dk, you will be subject to the rules, guidelines, policies, terms, and conditions explained in the following agreement. We want you to know our procedures and policies, and therefore we have gathered them here for your reference. If you have questions you are always welcome to contact us on [email protected]
We reserve the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Juridisk navn: SIGR Mens Skincare ApS
E-mail: [email protected]
Phone.: +45 5069 1111
SIGR Mens Skincare ApS
DK-8200 Aarhus N
Order procedure and handling
We reserve the right to refuse or cancel any order for any reason including, but not limited to, items out of stock, errors in pricing or product information, and problems with payment identified as fraud by our anti-fraud team. We may need additional information to be able to process your order. That being the case, we will contact you to ask for the necessary verification.
If your order is cancelled, we will contact you stating the reason.
Once you place your order, you will receive an email to confirm that all the information and payment has been sent.
When we capture your payment, you will receive a second and last email from us. At this point, your order will be ready to be picked up and dispatched in the coming minutes (excluding weekends and Danish bank holidays).
We do our best to check all orders for possible errors on, among others, product combinations and shipping / billing addresses. However, once you receive the second email, we will not be responsible for any package loss, missed delivery, or other problems resulting from us being provided with the wrong data.
The following list explains the possible order statuses which can be applied to your order and send to your email address:
Processing: your order request has been received, but your payment has not been captured yet and your products have not been packed
Complete: your payment has been confirmed and captured, and your order has been packed and will be dispatched within the coming minutes
Order incomplete: the payment was not successful
Payment review: your payment is being reviewed and is pending confirmation
On hold: your order will not be dispatched until some information is clarified and / or changes are applied
Package returned: the package has been returned to our office by the postal service, after being dispatched and the delivery has been attempted
Until you recieve an email stating “order complete”, your payment remains pending. This means that we have not captured the money and it will remain reserved until the transaction is accepted or rejected.
You can use one of the following payment methods:
When transferring the money to our account, you will have to pay for the sending fees, and we will pay for the receiver’s. Failing on this will cause the delay on your order processing, as we will need you to transfer the necessary funds to cover the extra transaction expenses which we incur as a result of the missing payment.
We do not ship items for which we have not captured the payment.
We do not accept any other payment alternative, without exceptions.
Returns & Refunds
– Faulty / damaged product(s)
If the products arrive leaking, broken, or any other defect not linked to the product’s performance, you must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. The products have to be unused and unopened.
If the complaint is linked to proven production defect, you must inform us maximum within 14 days of receipt.
We are not liable for products which have been badly handled or misused by the customer.
Unless occasioned by proven production defect, we are not liable for products which do not live up to the client’s expectations.
– Unwanted item(s)
You must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. Furthermore, the product has to be brand new: unused, unopened, and in re-saleable condition.
You must contact us to explain the reasons to return before sending back any item, so we can see if it fulfils the requirements. Failing to do this may result in us refusing to fully refund you.
We do not accept partial returns nor partial exchanges for packs / offers. If you want to return or exchange a product which is part of a pack / offer, you must send back to us all the products comprised on it.
We will not pay for the shipping expenses, and if the whole order is returned after the package is delivered, we will offer a full refund minus the initial shipping expenses.
The item must be sent back by a trackable method & you must ensure that they are fully insured. The product will have to be sent properly wrapped and protected from damage.
We will carefully and thoroughly check every product returned before proceeding to exchange or refund. If the items appear opened, damaged, and / or used, we reserve the right not to offer a refund. We will contact you straight away if there is a problem, and provide you with photographs.
A product bought from www.sigr.dk can only be refunded, if it’s unopened and intact.
– Refund depends on how many products you want to return. We can refund the full amount of your order, if all products are returned intact and unused, after agreement with our customer support. Notice that you’ll have to pay for the returning shipping expenses.
– It’ll take us from 1-3 working days to make refund, counting from the reception of the products (intact and unused).
– In case of refund, the money will be sent to the same payment method used for placing the order.
Contact us to [email protected], and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package.
Shipping & Delivery
By placing an order on www.sigr.dk, you accept the possible delivery timeframes (regular and extended) stated for your country, and are responsible to provide us with a reliable, guaranteed delivery address where you will be able to be reached for delivery during that period of time.
Our shipping company is GLS. Packages are either delivered to a direct address or nearest GLS packageshop to your address depending in the possibilities offered by GLS.
If there is no one at home at the time of delivery, the package is normally stored at the nearest GLS-deposit or delivered to the nearest GLS package shop for some time. Usually, the delivery man leaves a delivery notice that you will need to pickup the package or rearrange delivery.
We will not be liable for a missed delivery in case of absence of the customer due to, among other things, holidays or moving out.
If you fail to pick up the package, it will be returned to us. When the package is here, we will contact you to arrange a reshipment, for which you may have to pay extra shipping fees.
If the package is not claimed, no reshipping nor refund will be provided unless the order has returned to our office.
If the package was trackable, the expenses of returning the package will also be deducted from the final refund.
We will not be able to refund / reship any packages which have not reached the delivery timeframe. However, if once the delivery timeframe has been reached, the package has not yet been reached you, please contact us on [email protected]
We are not liable for any delays caused by something beyond our reasonable control, such as acts of terrorism, extreme weather conditions, earthquakes, warm fire, floods, traffic congestion, or any private or public road being blocked. We will, however, do our best to contact you if any event happens which affects the service we provide to you.
We are here to help you
Our email, [email protected] is always open for questions, inquiries or anything else you might need help to.
We are always open for dialogue and we strive to offer the best possible service.